Are all items authentic?

• Yes, all items are authentic. We share your passion for beauty and self-care, and we understand the disappointment of receiving counterfeit products. Our aim is to provide you with the finest quality products from around the world.

 

Are all items on hand?

• Yes, all items are in stock unless specified as 'PREORDER'.

 

What if the item I ordered is out of stock? How will I know?

• We apologize for any inconvenience. If your item is out of stock, we will promptly notify you via text message and email using the contact details you provided at checkout.

 

Where are you located? How do you deliver?

• Our base is in Metro Manila, and we offer nationwide shipping through LBC Express, as well as same-day delivery via Grab/Lalamove.

 

Can I opt for same-day delivery? I am also situated within the Greater Manila Area.

• Certainly! Please reach out to us on Instagram @theglowph_ for quick order updates.

 

Can you accommodate pre-orders?

• Yes, we accept pre-orders from the US, UK, Australia, and Singapore. Feel free to send us a direct message on Instagram @theglowph_ to request a quote.

 

My order has been shipped. How can I track it?

• No need to worry! We will provide you with the tracking link/number for your order once it has been dispatched.

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I would like to update/change my order details, how?

• Please reach out to us via direct message on Instagram @theglowph_